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About Us - Policies

 

Thank you for visiting Specialty And Classic Car Restorations, saccrestorations.com

Contact Information -

SACC Restorations
Murrieta, Ca
951-461-2190

By email: customerservice@saccrestorations.net

Shipping Information - We ship most items UPS ground by default. Expedited shipping is available during checkout. We only charge actual cost for shipping. We do not add large shipping and handling charges as a way to make more money. If the shipping charges seem high please call so we can look into the issue.

Items that are in stock are usually shipped the same business day for orders arriving before noon. Other item's will ship once the product arrives from our supplier. Usually in 2-3 business days.


International Orders - Customs duties and import fees to your country will vary and are the sole responsibility of the customer. Check with your local customs office for more information.

All international orders must be placed by calling an SACC Restorations customer service representative with the exception of Canada. Please list the items you intend to order so we may calculate the best, most efficient and inexpensive way to ship your order. You can also send an e-mail with the items you are interested in so that we can create an accurate quote on the shipping charges.

Remember, All customs duties and import fees to your country are the sole responsibility of the customer. 


Returns Policies - Undamaged products may be returned for a refund, credit or exchange within 30 days of receipt. Should you need to return a part please contact our customer service department for a return authorization number. SACC Restorations will not accept returned goods without prior authorization. A restocking fee may apply.

Customer will pay freight on all return orders.

There are no returns on Electrical parts, gauges, wiring harnesses, switches, etc.

SACC Restorations is not responsible or liable for labor fees associated with the installation, removal, modification, painting or repair of any product purchased regardless of the circumstances.


Sheet Metal Policies - IMPORTANT INFORMATION BEFORE ATTEMPTING TO INSTALL SHEET METAL! Regarding Minor Imperfections in Panels: The sheet metal you receive may have scratches, dings, small dents and other minor imperfections which are considered normal sheet metal characteristics due to the nature of the product. These minor imperfections will be easily corrected during the filling, priming and sanding phase of your sheet metal installation. SACC Restorations does not consider dings, scratches, minor dents or other imperfections on the sheet metal to be defects in the panel nor are they considered damaged. All sheet metal panels will require some sort of preparation and manipulation during installation. Every panel that we sell is inspected and then carefully packaged to protect against damage that may occur during transit.

Test Fit All Panels Prior to Paint and Installation: SACC Restorations recommends test fitting all sheet metal panels prior to final paint and installation. Minor modifications including elongating mounting holes, adding additional shims, etc. are normal and may be necessary when installing sheet metal. It is important to note that hard driving conditions, like racing, can twist bodies and frames out of original tolerances. Poor body work from previous collisions can cause problems with the body structure that the panels are attached to. Some vehicles were manufactured with a unitized body (no frame) thus causing even the most minor accident to twist the body creating a situation that would cause sheet metal panel mis-alignments. Take into consideration that tolerances on classic vehicles are not nearly as exact as they are on modern vehicles. This is primarily due to the hand fitting of panels at the factory on most antique and classic cars as opposed to the robotics used in today’s modern factories. All of these factors will affect the way your new reproduction sheet metal will install and fit on the car. There is really no such thing as a direct fit body panel when it comes to older vehicles.

For Best Results, Hire a Professional to Install the Panels: SACC Restorations recommends that you hire a professional paint and body person that has the skills, knowledge and experience necessary to install the new panels on your vehicle. A professional body person will be able to prepare the panels for installation and repair any imperfections.

Returns and Defects: Prior to returning any defective body panel or sheet metal item to SACC Restorations please contact our customer service department. SACC Restorations will not replace a panel, nor will we be responsible for freight on returns should it be deemed that the panel is not defective.

Damaged Claims - Always check your shipment in the presence of the person delivering the merchandise. Should any damage occur, immediately notify the SACC Restorations customer service department. SACC Restorations is not responsible if no notification is given within 2 working days of receipt of goods (excluding Sundays and Holidays). If the customer files a claim with the carrier, SACC Restorations will not be responsible for replacing damaged products and the customer will be responsible to pay for any replacements until the carrier pays the claim.

Product Availability - Availability and Pricing of items on this website are subject to change without notice. SACC Restorations reserves the right to discontinue products without notice.

Backorders - Out of stock items will be placed on back-order. We will contact you via e-mail if the back order looks like it is going to be more than 3 business days.

Refused Shipments - Please be sure you have provided the correct shipping address. You will be responsible for the freight charges, both ways, on any undeliverable or refused shipment.

Warranty/Liability - Please see Returns and Damage Claims above for simple returns or issues with shipping damage. Most parts carry some form of manufacturers warranties. SACC Restorations does not provide any additional express or implied warranties. It is your responsibility to insure the merchantability or fitness of any part for your particular purpose or application.

Color Matches - Due to multiple manufacturers of products, color variations may occur. Slight color variations are common especially amongst interior products and does not constitute a defect. These products are not eligible for return for this reason.

Inquiries/Order Status - Once your order has been placed a confirmation e-mail will be sent to the e-mail address you provided during checkout. When the order ships you will receive another email with a link to the tracking information.

Frequently Asked Questions -
 
Q. Is the part I am looking for in stock?
 
A. The best thing to do if time is of the essence is to call us first so that we can verify the availability of the part.

Q. If I order a part but it isn’t in stock how will I be notified?
 
A. We will e-mail or call you if the part you ordered isn’t available within 3 days.

Q. If I ordered the wrong part can I return it?
 
A. Yes, however you will be responsible for shipping charges both directions.

Q. I ordered several parts and the shipping charges seem way too high. Why is that?
 
A. Due to the way the website calculates shipping sometimes the shipping charges can be off when ordering multiple oversize items. If you suspect this please call us so we can investigate. Again, this is mainly only an issue when ordering multiple oversize items.

Q. Is my credit card charged when I place the order?
 
A. Yes. Your credit card is charged when your order is received.

Q. How do I find the shipping charges before I place my order?
 
A. Place the items you want to buy in your shopping cart and then proceed to checkout. Click "Estimate Shipping and Taxes", identify where your order will be going, and then choose your desired shipping method. You will not be charged at this point. To place the order click the "Proceed to Checkout" or the "Pay with PayPal" option.